Executive - Guest Relations Job in Bangalore at Brigade Group

Brigade Group is hiring for the role of Executive - Guest Relations!

Responsibilities of the Candidate:

• Ensuring and providing flawless, upscale, professional, and high-class customer service experiences
• Analysing customer feedback and providing strategic direction to continuously improve overall rating
• Responding to customer needs and anticipating their unstated ones
• Guest management & guest engagement activities
• Build good relationships and rapport with guests to make them feel comfortable and address any complaints in a very courteous manner
• Receive guests by greeting them warmly and attending to their inquiries; answer inquiries over the phone
• Organize events and activities approved by the head office
• Maintain orderliness at the front desk by arranging documents accordingly and keeping the area clean at all times
• Report maintenance issues and malfunctioning appliances to the manager for quick repair

Requirements:

• Excellent communication skills
• Strong listening skills
• Superior organizational skills
• Strong time management skills
• Adequate capability in Excel, Word and PPT