Executive(Experience Centre) Job in Mumbai at Livspace

Livspace is hiring for the role of Executive - Experience Centre!

Responsibility of the Candidate:

• Adherence to DILO and updating it on the platform regularly.
• Tour of EC to all visitors, ensuring Livspace concept is delivered well.
• Raise request/ allocate designers to all visitors.
• Follow the criteria and script defined for qualification of the lead to proceed for designer interaction ensuring that the EC is presentable and well maintained at all times.
• Running and monitoring processes for liquidation.
• Data Management: Running and monitoring processes for Data Collection on footfalls/walk-ins.
• Customer feedback capturing and communication.
• EC Sample Management: Running and monitoring processes.
• Ensure Swatch library is maintained.
• Events and activations, driving marketing initiatives.
• EC Process maintenance- Follow SOP on EC related processes with the stylist.
• Ensure adherence to relevant SOPs - Checklist as per Stylist to be managed and maintained.
• Managing visual merchandise of store and ensure looks are refreshed periodically.
• Adhere to VM guidelines circulated.
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing.
• Participating in the various promotional activities in order to increase the footfall of the customers in Experience Centres.

Requirements:

• Graduate or equivalent | 15 years of Academic education.
• 2 to 5 years of experience in experiential/ product retailing, sales, retail operations, retail consulting, or similar fields.
• An obsessive approach to customer service and great customer experiences.
• Pleasing personality and excellent communication.
• Deep curiosity for retail experiences and customer service.
• Track record of delivering customer experience and KPIs.

Livspace is Asia’s largest and fastest-growing omni-channel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners — from design to managed last mile fulfilment for all rooms in a home. The platform has organised a fragmented industry, bringing together designers, brands, manufacturers and contractors to enable an eCommerce-like trusted and predictable experience.