Executive - Customer Support Job in Mumbai at StayVista

Stay Vista is hiring for the role of Executive - Customer Support!

Responsibilities of the Candidate: 

• Be responsible for ensuring a seamless guest experience.
• Take ownership of guest issues and follow problems through to resolution.
• Make decisions that are in the best interest of the company and the guests.
• Meet and maintain Vista standards and metrics such as guest satisfaction, accuracy, and efficiency.
• Provide guidance or assistance during the stay, post-booking to check-out, grievance handling, and provide timely solutions.
• Ensure timely collection of feedback post guests' stay.
• Report any damage to the property to the property operation team.
• Keep up with the industry’s developments and apply best practices to the areas of improvement.

Requirements: 

• A user-centric approach to drive higher satisfaction among guests, owners
• Exceptional service orientation and ability to provide timely solutions
• Ability to execute and drive efficiency through continuous process improvement
• Strong interpersonal and leadership skills with the ability to collaborate and manage
• Strong in building and maintaining relationship with stakeholders
• Ability to deliver results under pressure and within the deadline
• Strongly inclined to do high-quality and impactful work in a dynamic environment
• Bachelor/ Master's degree in hospitality studies or related field with a minimum of 2 years of work experience in guest handling or managing guest experience