Executive Customer Services Job in Bengaluru at Avery Dennison India

Avery Dennison is hiring for the role of Executive Customer Services!

Responsibilities of the Candidate:

• Maintain Customer focus at all times and respond to customers’ inquiries/orders/complaints (through e-mails, phone, and fax) using the Best Practice guidelines. Answer all calls/mails/fax received at the Desk.
• Work within agreed service levels, striving to exceed customer expectations.
• Take ownership of queries and proactively follow through to resolution.
• Ensure all customers’ queries are investigated and resolved; escalate issues if appropriate, to the Team Leader.
• Use automated information systems effectively
• Maintain professional working relationships with internal and external customers and colleagues.
• Adhere to agreed standards of quality and productivity and process all orders/ claims/ queries with a minimum 98% accuracy rate.
• Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement.
• Assist in documenting any requirements information and process maps clearly and to the agreed standards.
• Update the client on the status of the order
• Handle MIS, and generate reports.
• Handle Complaints/escalations
• Meet client requirements on time and effectively thereby winning their goodwill
• Work effectively as part of a team to achieve individual, team, and organizational objectives, sharing knowledge and skills as appropriate

Requirements:

• Customer Service Orientation Skills
• Excellent Telephone/written/verbal Communication skills
• Team Player
• Time management and organizational skills
• Attention to Detail
• Ability to learn technical aspects of the Retail Information Service Industry.
• Well-versed with Microsoft Office applications such as Word, Excel, PowerPoint etc
• Typing speed of minimum 30-35 words per minute
• Preferably having experience in the customer service field.