Executive - Customer Service Job in Gurgaon at EXL

Responsibilities of the Candidate:

• Train Client and EXL specific training curriculum; Coach and mentor trainees that are struggling towards improvement;
• Manage the training class from a EXL disciplinary expectation, absence, performance, misconduct etc.;
• Compile and conduct assessments as required, assesses calls or transactions against quality criteria; give feedback and coaching; Some client interaction;
• Compile reports as required; Communicate and keep all relevant stakeholders in the loop of training progress and escalating relevant matters towards resolution;
• Training administration e.g. room co-ordination, transport, payroll etc.; Identify training needs and compile material and interventions to close the gaps; Take calls as required

Requirements:

• Excellent communication
• Excellent facilitation and knowledge transfer ability
• Excellent Preprocess, domain and process knowledge
• Ability to coach & give feedback
• People skills
• Being proactive
• Out of the box thinking
• Critical thinking
• Logical reasoning
• Higher Education Diploma with 0 - 2 years of relevant experience