Executive - Customer Service Job in Gurgaon at SBI Cards

SBI Cards is hiring for the role of Executive - Customer Service!

Responsibilities of the Candidate:

• Ensure all customer service requests, complaints & queries are resolved as per the-defined
• Demonstrate the highest standards in call quality & product knowledge to deliver on superlative customer experience
• Provide real-time inputs and raise red flags on process gaps
• Achieve targets on a daily basis like AHT, Productivity, Cross-sell, retention, First call resolution, Call Quality, and CSAT along with ensuring high quality of service with zero unscheduled leaves/ absenteeism
• Need to take additional responsibilities & identify process gaps on process improvement and better customer experience
• Ensure compliant with business policy, processes, and procedures

Requirements:

• Graduation from a recognized University
• 2-4 years experience is a customer service industry
• Complaints handling/process improvement/customer relationship management experience / 2 years experience in handling similar profiles would be an
• added advantage
• Must be able to build positive, productive relationships with customers and team members.
• Excellent listening, troubleshooting, problem-solving, and analytical skills with the ability to resolve conflict effectively
• Certification on few of the competencies listed above  would be an added advantage
• Multi-lingual candidates (Mandatory Tamil, English, and preferably Hindi as a third language). Any other language apart from these three would be an added benefit. (May not be applicable for Gurgaon, but mandatory for Chennai)