Executive- Client Operations Job in Mumbai at ADP Solutions

ADP is hiring for the role of Executive- Client Operations!

Responsibilities of the Candidate:

• Respond to customer inquiries professionally and empathetically.
• Resolve issues accurately and within defined timelines.
• Research concerns thoroughly and coordinate with internal teams (support, logistics, product, etc.).
• Maintain high standards of written communication and meet service SLAs.
• Achieve performance targets for productivity, quality, response time, and customer satisfaction.
• Identify recurring issues and recommend process improvements.
• Document interactions and solutions accurately in CRM systems.
• Follow client-specific protocols and standard operating procedures.
• Participate in team meetings, training, and calibration sessions to enhance skills and knowledge.

Requirements:

• Excellent written and verbal English communication.
• Empathy, clarity, and professionalism in all interactions.
• Strong attention to detail and problem-solving skills.
• Ability to prioritize and handle multiple conversations.
• Collaborative and responsive team mindset.
• Proficiency in using CRM tools and managing service tickets.
• Commitment to delivering outstanding customer experiences.
• Bachelor’s degree from a recognized institution.
• At least 1 year in client servicing or customer support, preferably with email or chat communication.
• Experience in B2B or SaaS-based support environments.