Executive - Analytics Job in Gurgaon at Vistara

Vistara is hiring for the role of Executive - Analytics!

Responsibilities of the Candidate:

• Develop a thorough understanding of Vistara's customer-facing IT systems and solutions through in-depth study, testing, and collaboration with SMEs to evaluate how a customer (and potential customers) interacts with them, understand user behavior, and identify friction points.
• Draw journey maps, evaluate, and propose optimizations.
• Use the data collected by this activity to define requirements for application owners for implementation.
• Drive implementation of such requirements & continuous improvement of customer experience.
• Create and track metrics to quantify the customer experience, organize and analyze related data to improve the current experience, and predict future needs.

Requirements:

• Python/R
• Microsoft Power BI/QlikSense
• Salesforce/Adobe Analytics engines
• Advanced MS EXCEL with usage of macros etc.
• MS PowerPoint, Mural Board and other customer journey mapping tools
• Outstanding analytical and problem-solving abilities, along with an ability to collaborate cross-functionally
• Knowledge of Customer Lifecycle Journey and strong experience of planning, orchestrating & strategizing customer journeys
• Working knowledge of Digital CX Strategy, Analytics, Experience Design, and Implementation
• Learning Aptitude with good presentation & inter-personal Skills
• Understanding of available Analytics tools for Customer experience & latest trends in the market
• Minimum 2 years of working experience in Customer Analytics related role in Airline/retail/telecom or any B2C platform in the areas of BI Reporting, Process and Data Mining, Data Analysis, Consumer research, Data Visualization, Customer Journey analysis etc.
• BE/ B Tech/BBA/BCA/ Graduate with certifications in Analytics tools such as Power BI, Adobe Analytics etc.