EUC Engineer Job in Bangalore at Consilio LLC

Consilio is hiring for the role of EUC Engineer!

Responsibilities of the Candidates:

• Maintain/install end-user software and hardware: Troubleshoot/resolve issues promptly on Laptops/Desktops/Thin clients/peripheral devices/MS Windows OS/MS Office/ Local and web-based applications.
• Software Administration: Active Directory Users and Computers and Security Groups, VDI platforms such as Windows 365 and Horizon
• Ticket Queue: Monitor and respond to electronic tickets and phone calls from internal and external clients for both trouble and task-oriented issues, and provide written documentation regarding the problem, task, and resolution.
• Other IT IT-related support: Routers and switches, AV equipment, Printers, Security Systems, and Proximity key card systems/Cable management. Maintain a clean and orderly IT storage area
• Administrative tasks: Attend meetings both locally, and via teleconference. Meet with local vendors and technicians. Maintain asset tracking software with up-to-date data.
• Documentation: Create and collaborate on documentation about projects, tasks, and other business needs

Requirements:

• Advanced knowledge of Windows Server (2008-2019), Windows 7/8/10, and Mac OS
• Experience with workstation management systems and desktop imaging
• Knowledge of Office 365 and Exchange 
• MCSE certification or equivalent work experience – preferred
• ITIL V3 certification – preferred
• Experience with MDM solutions – preferred
• Experience in a VDI setting – preferred
• 3+ years of progressively responsible experience as an EUC Engineer or related role