EUC Administrator Job in Gurgaon at Consilio LLC

Consilio is hiring for the role of EUC Administrator!

Responsibilities of the Candidates:

• Device Management: Coordinate/Implement/Assist with installing and migrating machines to Microsoft Intune.
• Maintain/Install end user software and hardware and troubleshoot/resolve issues in a timely manner: Laptops/Desktops/peripheral devices/MS Windows OS/MS Office/Local and web-based applications.  
• Windows 10/11 Enterprise: Install/configure Windows, MS Office, Security Software, and essential applications such as Horizon, Citrix, Windows 365, and other line-of-business type applications.
• Virtual Platform configuration and troubleshooting: Assist in the configuration, troubleshooting, and documentation of services deployed using Citrix, Horizon, and Windows 365.
• Account Administration: Active Directory Users and Computers and Security Groups/Citrix users and publications, Web applications/Physical Security (proximity cards).
• Ticket Queue: Monitor and respond to electronic tickets and phone calls from internal and external clients for both trouble and task-oriented issues, and provide clearly written documentation regarding the problem, task, and resolution.
• Other IT Related Support: Routers and switches, AV equipment, Printers, Security Systems and Proximity key card systems/Cable management. Maintain a clean and orderly IT storage area.
• Administrative tasks: Attend meetings both locally, and via teleconference. Meet with local vendors and technicians. Respond to email and communicator messages. Maintain a written spreadsheet of all current IT hardware.
• Maintains Active Directory Users and Computers, passwords, data integrity and file system security for the desktop and thin client environment.

Requirements:

• Experience working in Citrix App-Center and with Thin clients is a plus.
• Experience installing Windows 10 and troubleshooting/resolving desktop and laptop software and hardware issues is required.
• Network + and A + certifications are preferred.
• Microsoft Office proficiency.
• Ability to work independently and in a team environment; perform follow through on tasks.
• Excellent troubleshooting, problem-solving, and customer service skills.
• Excellent attention to detail and organizational skills.
• Experience in installing applications, and other policies through Microsoft Intune. 
• Excellent verbal, written and interpersonal communication skills.
• Ability to interact with clients in a professional manner over the phone, in person, and in writing.
• Ability to work in a fast-paced work environment and support on-site and remote end-users.
• Ability to keep abreast of the latest developments in hardware and software technologies.
• Ability to maintain software and hardware inventory.
• Ability to multi-task and prioritize/re-prioritize work.
• Responsive and able to deliver the highest level of customer service