Escalations Representative Job in Chennai at Wells Fargo

Wells Fargo is hiring for the role of Escalations Representative!

Responsibilities of a Candidate:

• Support internal and external customers with inquiries and complaints regarding financial products and services.
• Seek ways to determine the appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.
• Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in the case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.
• Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals.
• Interact with internal and external customers to respond to the raised concerns, as well as determine the appropriate course of action.
• Serve as an intermediary between parties to resolve disputed matters, negotiate, and enact settlements accordingly.

Requirements:

• Experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 2-3 years of contact centre/banking experience and/or related field. Knowledge of handling bank customer Complaints is preferred.