Escalation Specialist Job in Bangalore at Cult Fit
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Escalation Specialist
Cult Fit
Full Time Job
Not Disclosed
2-3 years
Posted 30+ days ago
Location
- Bangalore
Skills Required
- Customer Service
- Customer Satisfaction
- Analytical skills
- Problem Solving
- Communication Skills
About this Job
Cult Fit is hiring for the role of Escalation Specialist!
Responsibilities of the Candidate:
- Manage escalated customer concerns
- Maintain a 24-hour or quicker closure rate
- Conduct follow-up communications with OPS
- Identify process inefficiencies, detect patterns, and propose enhancements, CCTV validation
- Address direct inquiries from high-class (elite) members, such as business partners, influencers
Requirements:
- Be available for weekend coverage as required
- Possess a minimum of 1 year of experience within an organization with comprehensive product knowledge
- Demonstrate a deep commitment to customer satisfaction
- Exhibit excellent written and verbal communication abilities
- Display adept thinking and problem-solving capabilities
- Showcase advanced skills in conflict resolution
Eligible Degrees
+86 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Cult Fit
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