ERP Implementation Executive Job in Pune at vmedulife Software

Vmedulife Software is hiring for the role of ERP Implementation Executive!

Responsibilities of the Candidate:

• Build and maintain a business relationship with clients by providing prompt and accurate service to promote customer loyalty.
• Provide client support and handle client communications effectively.
• Ensure that client requests are handled timely and accurately.
• Calling the client professionally regularly for feedback on our service.
• Update customer information in the customer service database during and after each call.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every client.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Provide accurate, valid, and complete information by using the right methods/tools.

Requirements:

• 1 to 3 years experience 
• Strong communication skills are accompanied by excellent listening skills and patience to have smooth interactions with customers on call.
• Hindi and English Communication Skills are mandatory.
• Knowledge of customer service principles and practices.
• Maintains composure and patience with customers.
• A strong sense of professionalism and discretion is required.
• Be familiar and should have a working knowledge of excel, word.
• Graduate with at least 6 months of experience in customer support