Enterprise Technical Consultant Job in Chennai at Xylem

Chargebee is hiring for the role of Enterprise Technical Consultant!

Responsibilities of the Candidate:

• Develop and maintain a deep understanding of Chargebee's multi-product suite
• Provide exceptional support to customers who have subscribed to our premium support offerings via Email / Chat / Phone / Slack 
• Respond to customer inquiries in a timely and accurate manner with white-glove care, meeting tight SLAs 
• Coordinate with internal teams, including product and engineering, to resolve customer issues quickly and effectively
• Document solutions in our knowledge base to enhance our customer self serve capabilities
• Be an active member of product squads and provide valuable feedback from customer interactions to make our product suite better
• Share your knowledge by hosting internal trainings

Requirements:

• Previous experience in an enterprise customer support role, preferably in a premium support team or as a Technical Account Manager  
• Good understanding of RestAPIs and can run/test API calls
• Understanding of HTML/JS 
• Excellent communication skills, both written and verbal
• Strong problem-solving skills and the ability to think quickly under pressure
• Ability to work independently and as part of a team
• Ability to articulate technical concepts to a non-technical audience
• A customer-centric mindset and a passion for delivering exceptional service