Enterprise Solution Architect Job in Hyderabad at Blue Yonder

Blue Yonder is hiring for the role of Enterprise Solution Architect!

Responsibilities of the Candidate:

• Provide excellent customer experience and solution support to BY customers
• Collaborate and engage within and beyond his/her team with empathy
• Build core competency with the tools and technologies, product and domain, solution architecture etc.
• Demonstrate customer-centricity and relentless attitude to innovate through team work
• Resolve customer cases mostly with low/medium severity; occasionally high/critcal. Displays end-to-end ownership.
• Resolve internal proactive monitoring cases generated by BY internal tools
• Attend case quality training and ensures adherence to SLA/SLO and quality practices
• Obtain customer satisfaction by displaying ownership, engagement and pro-activeness
• Work is frequently supervised by the leads or mentors. Constantly seeks guidance to improve the quality.
• Work in shifts and provide OOH support to facilitate 24x7 customer support
• Communicate (verbal and written) effectively with the customers
• Collaborate relentlessly, passionately and respectfully with various BY teams and partners
• Display professionalism and empathy during internal and external conversations. Appreciates cultural differences
• Build basic understanding of different Cloud models - private, public, hybrid
• Build basic understanding of solution architecture and application deployment framework
• Build basic understanding of Azure concepts

Requirements:

• Ability to write database queries, and procedures for application support.
• Code debugging
• Platform support engineering (ex: API and/or Mulesoft integration troubleshooting)
• Troubleshooting Mobile application issues
• Builds basic skills on contemporary SaaS technical toolsets like AppDynamics, Splunk etc.