Enterprise SaaS Support Specialist Job in Trivandrum at Infoblox

Infoblox is hiring for the role of Enterprise SaaS Support Specialist!

Responsibility of the Candidate:

• Provide remote technical support for Infoblox SaaS customers and partners 
• Take ownership of customer issues and see problems through to resolution 
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
• Provide prompt and accurate feedback to customers
• Write knowledge-based tech notes and articles
• Recommend new and existing solutions, which involves enhancing applications and systems functionality, features, and defect repairs
• Use your intuition and innovation to provide solutions and workarounds for customers
• Install and configure Infoblox products and third-party software for support lab testing purposes
• Collaborate with Engineering to fix product bugs and make product enhancements
• Support a 24x7x365 organization by working rotational shifts and taking on-call responsibilities

Requirements:

• 1 to 5 years of experience in supporting Infoblox customers
• Solid knowledge of TCP/IP and networking protocols
• Excellent verbal and written communication skills
• Excellent customer service skills
• Basic understanding of DNS and DHCP 
• Basic knowledge of protocols such as VRRP, OSPF, and BGP
• Basic understanding of AWS, SaaS, PaaS, IaaS, and microservices
• A basic understanding of one or more operating systems (Microsoft/Linux) is desirable 
• Ability to multitask in a high-pressure, fast-paced, fast-growth environment
• Willingness to relocate to Trivandrum
• Willingness to work night shifts
• Bachelor’s Degree