Engineer Technical Support Job in Mumbai at Videojet Technologies

Videojet is hiring for the role of Engineer Technical Support! 

Responsibilities Of Candidate:

• Providing telephonically support to the field force for all product issues.
• Resolving issues over the telephone for customers.
• Use of SFDC for Article attachment for TS case support.       
• Article creation through SFDC.
• Able to manage assigned escalations by utilizing the escalations process.     

Requirements:

• Graduation/Diploma in Engineering with Electronics or Instrumentation.
• Analytical skill – the ability to understand customer needs, identify the root cause, and solve the problems.
• Organizational Development – the ability to organize work with clear accountabilities and operational efficiency. Creating an environment for professional growth.
• Minimum of 2-year customer service or technical support experience -- the ability to remotely troubleshoot technical issues is required.
• Proven experience in electronics troubleshooting, diagnosis, and repair.
• Working knowledge of computer networking & troubleshooting. Additionally, the ability to work with control logic and communication protocols.
• Electro-mechanical skills required, PLC knowledge, Encoder Signals, Product detectors, and I/O. 
• Travel: >25% - This position will be based in Mumbai.     
• Must have good verbal & written communication skills & proficiency in English to communicate with internal & external customers via phone & email.