Engineer/Sr.Engineer- Customer Service Job in Chennai at Emerson

Emerson is hiring for the role of Engineer/Sr. Engineer-Customer Service!

Responsibilities of the Candidate:

• Review customer’s PO; to align with Emerson’s term & condition, trade compliance policy
• Prepare order check list, order screening form (TSF), checkpoint screening as per guidelines.
• Assure orders are entered properly and accuracy and in conformance with the customer need and factory capabilities other groups.
• Timely acknowledgement of delivery and proactive updates to customer on the status of their orders.
• Review incoming orders and expedite orders to meet customer requests and achievement of Emerson service level goals.
• Monitor and update date management for sale order and backlog to meet customer requirement.
• Coordinate drop shipments from producing factories to destinations specified on order accurately and timely.
• Expedite documentation submission and prepares certificates of Conformance/Origins.
• Prepare Order Acknowledgment, delivery order and/or packing list for shipment.
• Apply new customer as per guidelines in system.
• Prepare sale forecast and POR Sale report by period and supervise to meet target.
• Submit weekly and monthly inquiry, booking, backlog and shipment report.
• Answer customer phone calls expertly and consistently.
• Acts as a liaison to assure timely and efficient administration of orders.
• Resolve matters pertaining to order administration, completion and post order activities with in-house groups, overseas order admin, factories, suppliers and customers e.g. CN, goods return to factory and RMA
• Assure that the impact of change orders is appropriately communicated and driven both internally and externally.
• Provide timely response to order enquiry such as in those for pricing, lead time and order status.
• Acquire an understanding of Emerson Process Management products.
• Participate in continuous improvement activities.
• Perform any other duties and responsibilities as assigned.

Requirements:

• Bachelor’s degree in engineering or equivalent experience in business administration or International Trade is a plus.
• 0 to 3 Years experience in customer service role
• Good knowledge and proven practice of Customer Contract Review and Terms & Conditions.