Engineer - IP Job in Noida at Ericsson

Ericsson is hiring for the role of Engineer- IP!

Responsibilities of the Candidate:

• Actively Supervising ITSM Ticket queues to maintain MTTR.
• Identify the root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that the Customer identifies as requiring Root Cause Analysis (RCA).
• First point of contact for support of any alarm/event/KPI-related issues.
• Ensure monitoring with GCP, and Cloud Connect links.
• Close Collaboration with the Field Team for all field activities (Hardware failures, Node unreachable, etc.).
• Ensure timely restoration of Services and maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA).
• Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.
• Node health checks and backups & troubleshoot the deviation identified.
• Sharing details for MIR & CSR to respective teams.
• End-to-End Network Understanding.

Requirements:

• Good knowledge of IP Networking Protocols like OSPF, ISIS, MPLS, LDP, L2VPN, L3VPN, and BFD.
• Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.
• Telecom knowledge (2G, 3G, 4G Service Flow & Interfaces).
• Experience with Cloud preferably Cloud-Connect or GCP.
• Product/Vendor knowledge on Ericsson/ Nokia / Cisco / Juniper/Huawei/F5 (At least any two).
• Good Communication & troubleshooting skills.
• Degree within / Telecommunication Engineering / Computer Science /Computer Engineering
• Analytical skills like logical thinking, Problem-solving & handling assignments are mandatory.
• 1-5 years of relevant in IP Domain.