Engineer - Global Service Operations Job in Pune at TATA Communications Limited
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Engineer - Global Service Operations
TATA Communications Limited
Full Time Job
Not Disclosed
0-4 years
Posted 30+ days ago
Location
- Pune
Skills Required
- Problem Solving
- Customer Service
- Customer Support
- Technical Support
- Analytical skills
About this Job
TATA Communications is hiring for the role of Engineer - Global Service Operations!
Responsibilities of the Candidate:
- Taking ownership of customer issues reported, solving their problems through by providing resolution.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system/application issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Ensure SLA is achieved and work proactively to maintain the same.
- This is an operational role that may seek an appropriate level of guidance and advice to ensure the delivery of quality outcomes.
Requirements:
- Demonstration of problem-solving skills
- Prior experience in providing customer service support in fast-paced, high availability, 24X7 environments
- Maintain awareness of the latest technologies in the domain
- Minimum qualification & experience- Graduate with 0-4 years of experience
Eligible Degrees
+86 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About TATA Communications Limited
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