Engineer - Customer Onboarding Job in Pune at Intangles Pvt Ltd

Intangles Pvt. Ltd. is hiring for the role of Engineer - Customer Onboarding!

Responsibilities of the Candidate:

• Familiarizing the customer with platform features by conducting product demonstrations and detailed trainings of the entire solution via online medium such as Google Meet.
• Onboarding new customers via calls, emails and texts
• Supporting various system users such as OEM Teams, dealers, authorized service centres with features like fleet monitoring, fleet maintenance, fuel management etc. and resolving all their queries.
• Ensuring high degree of customer engagement by maintaining continuous contact with the customers through various communication channels
• Maintaining customer service targets by strictly adhering to prescribed turnaround timelines for issue resolution.
• Escalating unresolved issues to the appropriate internal teams and ensure it is getting worked upon.
• Understanding the customer context and providing information to best serve needs of customers to optimize their platform setup for the quickest path to success.

Requirements:

• ITI/ Degree/ Diploma in Mechanical/Automobile/Electrical/Electronic Engineering.
• Knowledge of CRM and Freshdesk Ticketing Platform is preferred, not a must.
• Proficiency in English, Hindi, Marathi, and one regional language (Tamil/Telugu/Malayalam/Kannada) would be an advantage.
• Good computer handling skills to be able to demonstrate the platform.
• Sound knowledge of MS Office tools for reporting.