• Inspection, registration, and handover formalities of all apartments.
• Coordination with Legal, Collection, Project, and FM teams to ensure class quality and a comfortable transition process.
• Attend to customer grievances and resolve them within TAT in coordination with Projects and FM teams, creating a best-in-class environment while attending possession clients as per guidelines.
• Capture all customer grievances and general queries in the CRM database and SFDC for further reference and tracking.
• Ensure overall interdepartmental coordination to achieve customer satisfaction and circulate MIS reports.
• Ensure the handover of flats is managed efficiently and that documentation of every interaction is updated in the system for future reference.
• Build high-quality relationships with customers by actively listening and responding appropriately to their queries, concerns, and requests.
• Manage escalations with concerned departments and ensure the matter is closed in the best interest of business satisfaction.