Engagement Manager Job in Mumbai at CoverSure

CoverSure is hiring for the role of Engagement Manager!

Responsibilities of the Candidate: 

• Conduct discussions with customers regarding CoverSure App features via phone calls, video calls, or chat platforms.
  
• Identify and address insurance coverage gaps as identified by the system or Engagement Managers.
  
• Maintain a strong focus on service and insurance, with particular emphasis on life, health, and motor insurance.
  
• Prioritize quality conversations over quantity, ensuring engagements are valued by customers and avoiding spam calls.
  
• Undergo extensive training to ensure readiness for customer interactions.

Requirements: 

• Strong command of English and Hindi.
  
• Demonstrated ability to communicate clearly and effectively to drive actionable conversations.
  
• Comfortable navigating technology platforms.
  
• Ability to comprehend complex concepts and simplify them for customers.
  
• Preferably Graduation to MBA, though open to all applicants.
  
• Ability to handle multiple client accounts, prioritise tasks, meet deadlines, and ensure client satisfaction.
  
• Candidates with insurance knowledge will be preferred.