End User Support Specialist Job in Pune at Triplelift

TripleLift is hiring for the role of End User Support Specialist

Responsibilities of the Candidate:

• Install, configure, and support workstation software, hardware, printers and network software and settings.
• Should handle the process of onboarding and offboarding users.
• Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
• Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
• Implement applications and software upgrades and troubleshoot any performance issues
• Train employees in using software and hardware, and provide technical support when needed

Requirements:

• Bachelor’s degree (or equivalent) in computer hardware/software engineering
• Project management experience with Professional certification such as PMP or Prince
• 2-7 years of experience in IT support preferably in a SAAS / software product company.
• Strong experience in managing SaaS cloud tools such as Microsoft Office 365 and Google Suite.
• Should have experience with MDM tools like Kandji and Microsoft Intune.
• Should have good experience with Identity Access Management, especially with Okta and Microsoft Azure.
• Experience with administrative access to Slack and Zoom, or prior work with these applications, is a plus.
• Excellent troubleshooting, analytical, and problem-solving capabilities
• Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools
• Excellent interpersonal skills
• Ability to maintain confidentiality of company information
• Outstanding oral and written communication skills, including conveying technical concepts
• Excellent organizational skills and attention to detail
• Ability to work across time zones as per team and client needs.