Enablement Specialist for Tools and Telephony Job in Bangalore at HP Inc.

HP is hiring for the role of Enablement Specialist for Tools and Telephony!

Responsibilities of the Candidate:

• Work with business/global teams for data gathering later deploy any new enhancements/changes
• Plan capacity needs.
• Manage design changes

Requirements:

• Should have good knowledge of MS applications like Excel/PowerPoint/SharePoint etc
• Good to have a PMP or Six sigma green belt or ITIL certification
• Should have good knowledge of various CCC Tools like CDAX/Omnichannel/FAW, etc.
• Should understand CCC process Should have knowledge about CRM and/or Telephony setup
• Should have led or contributed to the design, integration, deployment, and maintenance of any of the CCC tools/platforms like CDAX/Omnichannel/FAW/Cloud Telephony etc.
• Should be able to identify opportunities to improve current setup. Should be able to troubleshoot, maintain, upgrade, and provide solutions to major incidents.