Email Specialist Job in Calicut at Codelattice Digital Solutions

Codelattice is hiring for the role of Email Specialist!

Responsibilities of the Candidate:

• Provide Technical Support: Respond to customer inquiries and issues via phone, email, or chat in a timely and professional manner. Troubleshoot technical problems and provide solutions to customers, escalating issues as needed to senior support staff.
• Issue Resolution: Diagnose and resolve mail issues.
• Customer Communication: Communicate technical solutions to customers in a clear and understandable manner, ensuring that they are fully informed and satisfied with the resolution of their issues. Maintain a high level of professionalism and empathy in all customer interactions.
• Documentation: Create and maintain documentation related to technical support procedures, troubleshooting guides, and knowledge base articles. Ensure that documentation is accurate, up-to-date, and easily accessible to the support team and customers.
• Collaboration: Collaborate with cross-functional teams. Provide feedback on product improvements and contribute to the continuous improvement of support processes.
• Training and Development: Stay updated on industry trends, new technologies, and best practices in technical support. Participate in training sessions and workshops to enhance technical skills and knowledge.

Requirements

• Bachelor's degree in Computer Science, IT or related field preferred.
• Strong problem-solving skills and ability to troubleshoot technical issues independently.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Familiarity with operating systems (e.g., Windows, macOS, Linux), networking principles, and software applications.
• Proficiency in using help desk software and remote support tools.
• Ability to work collaboratively in a fast-paced environment and prioritize tasks effectively.