Easy Pay Operations Specialist I Job in Chennai at Toast Inc.

Easy Pay is hiring for the position of Operations Specialist!

Responsibilities of the Candidate:

• Undertake various  transaction processing activities in accordance with internal procedures and SLAs 
• Demonstrate excellent attention to detail, consistently references and follows process steps as outlined, and double-checks the accuracy of information and inputs in order to minimize processing errors 
• Address issues, concerns, and inquiries related to potential or outstanding transactions in a consistently customer-centric way
• Leverage data sets to track lease statuses and required customer communications 
• Liaise with internal Toast partners such as Billing Ops, Business Operations, Sales, and Program Management to resolve transaction-related issues
• Participate in some process improvement initiatives in collaboration with Easy Pay leadership 

Requirements:

• 1-4 years of professional experience in the financial services sector or experience in a billing or accounts receivable position
• Ability to work under pressure and strong attention to detail
• Highly organized, self-motivated, flexible, and adaptable
• Customer-service mindset: energized by helping others
• Strong written and verbal communication skills
• Familiarity using Salesforce and Google Sheets to complete day-to-day tasks