e-Relationship Manager Job in Chennai at ICICI Bank

ICICI Bank is hiring for the role of e-Relationship Manager!

Responsibilities of the Candidate:

• 360-degree Banking: Build and deepen customer relationships to increase their wallet share and revenues through the phone channel. Ensure the customer''s needs are captured holistically and solutions are offered using the 360-degree banking framework by recommending the right products.
• Quality focus: Ensure every engagement with the customer is fully aligned with the aspiration of creating a delightful customer experience. Retain customers and improve the Net Promoter Score through impeccable service quality.
• Product Advisory: Ensure a thorough understanding of all product offerings and facilitate the needs/queries of the customers with the relevant product information in line with the framework of 360-degree banking. Serve as one-point contact to the mapped customers of the bank.
• New Relationships: Expand the customer base through referrals from existing customers. Generate new business to achieve growth in customer book, volumes, and revenue from the segment.
• Customized solutions: Collaborate with product specialists, subject matter experts, and credit and service teams to ensure the right products are offered to the customer.
• Behold our values: Offer products that are fair to our customers and fair to the bank.

Requirements

• Educational Qualification: MBA, Engineers & Graduates with relevant work experience of 0-8 years in area of relationship management across industries.
• Relationship Building: Ability to manage and leverage existing customer relationships to create a meaningful impact on customer''s needs.
• Customer service: Complete understanding of the key customer service parameters during call engagements.
• Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure.
• Communication skills: Good oral and written communication skills.
• Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships.