E-Relationship Manager Internship in Bhubaneswar at ICICI Bank

ICICI Bank is hiring for the role of E-Relationship Manager!

Responsibilities of the Candidate:

• Build and deepen relationships with customers to increase their wallet share and revenues through the phone channel. Ensure the customer''''s needs are captured holistically and solutions are offered using the 360-degree banking framework by recommending the right products.
• Ensure every engagement with the customer is fully aligned with quality metrics. Retain customers and improve the Net Promoter Score through impeccable service quality.
• Ensure a thorough understanding of all product offerings and facilitate the needs/queries of the customers with the relevant product information. Serve as one-point contact to the mapped customers of the bank
• Expand the customer base through referrals from existing customers. Generate new business to achieve defined targets in terms of increasing customer book, volumes, and revenue from the segment.

Requirements:

• MBA with 0-3 years of experience.
• Complete understanding of the key customer service parameters during call engagements.
• Ability to convey thoughts in a brief and concise manner during customer engagements.