E-Commerce Operation Executive Job at Starla

Key Responsibilities:

• Monitor and maintain accurate inventory levels to ensure product availability.
• Coordinate with suppliers, warehouses, and internal teams to manage stock replenishment.
• Address any order-related issues, including cancellations, modifications, and returns.
• Resolve customer complaints, troubleshoot issues, and ensure customer satisfaction.
• Maintain a customer-centric approach to enhance the overall shopping experience.
• Regularly update product listings, descriptions, prices, and promotional offers.
• Monitor website performance, identify issues, and work towards continuous improvement.
• Generate reports and insights to inform decision-making and identify opportunities for growth.
• Implement strategies to optimize key performance indicators (KPIs) and achieve sales targets.

Qualifications & Skills:

• Strong understanding of e-commerce platforms, order management systems, and inventory management software.
• Excellent communication skills, both written and verbal.
• Data-driven mindset with the ability to analyze metrics and generate actionable insights.
• Proficiency in Microsoft Office suite and data analysis tools.
• Detail-oriented, organized, and capable of managing multiple tasks simultaneously.
• Problem-solving skills with the ability to adapt to changing situations.
• Customer-focused approach with a commitment to delivering exceptional service.
• Familiarity with e-commerce regulations, payment gateways, and security standards.

Our journey in crafting exquisite pieces began with a simple idea: that every piece of jewelry should resonate with your individual story.