Dispute Resolution & Customer Support Apprenticeship Job in Gurgaon at American Express

American Express is hiring for the role of Apprentice – Dispute Resolution & Customer Support!

Responsibilities of the Candidate:

• Respond to all Cardmember and Merchant queries related to Disputes in a timely and comprehensive manner to ensure customer satisfaction.
• Deliver to the Customer and Shareholder metrics as per Dispute goals
• Highlight issues through feedback and recommend changes in Disputes workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times
• Adherence to quality and compliance guidelines
• Adherence to Dispute policy and procedures    
• Balance customer interests with the interests of American Express
• Communicate effectively with Card Members and Merchants to identify and document necessary information basis responses

Requirements:

• Bachelor’s degree
• Not more than 3 years of difference between highest education degree completion date and Joining date
• Should not have enrolled in any prior Government Apprenticeship programs
• Strong attention to detail and accuracy
• Good communication and interpersonal skills
• A willingness to learn and adapt to new tasks and challenges
• Proficiency in basic computer applications (e.g., Microsoft Office Suite)
• Ability to work effectively in a team environment
• Ability to maintain confidentiality