Dispute Management Analyst Job in Mumbai at MSCI Inc.

MSCI is hiring for the role of Dispute Management Analyst!

Responsibilities of the Candidate:

• Investigate and resolve Billing, Collections and Accounts Receivable discrepancies and customer disputes related to invoices, credit memos, and payment allocations.
• Manage the lifecycle of Salesforce cases, including creation, monitoring, follow-up, and escalation to ensure timely resolution and customer satisfaction.
• Collaborate with sales, finance, and customer service teams to gather necessary documentation for dispute resolution.
• Communicate clearly with clients to explain findings and propose solutions.
• Process paid cancel allocations and refund requests where applicable.
• Analyze recurring dispute patterns and suggest process improvements to minimize future collections and billing issues.
• Prepare regular reports on dispute trends, resolution times, and financial impacts.
• Participate in special projects, including partnership-related tasks and system enhancements.

Requirements:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related discipline.
• 0 - 2 years of experience in a Finance department, with focus on Billing, Collections, Accounts Receivable, Dispute management or Accounts Payable areas is a plus.
• Strong analytical and problem-solving skills.
• Proficient in English, with strong written and verbal communication skills with a customer-centric approach.
• Solid writing and communication abilities to effectively convey financial information.
• Experience in ERP systems (e.g., SAP, Salesforce, or similar), Power BI and Microsoft Excel is desired.
• Ability to manage multiple tasks efficiently and meet deadlines in a dynamic environment.
• Demonstrated ability to perform effectively under pressure and manage stress in a fast-paced environment.