Dispatcher – System Administration Job in Ahmedabad at Infrassist Technologies

Infrassist is hiring for the role of Dispatcher – System Administration!

Responsibilities of the Candidate:

• Monitor IT service desk tools (e.g., ServiceNow, Jira, Zendesk)
• Log, categorize, and prioritize incidents and service requests
• Assign tickets to appropriate System Administrators or support teams
• Escalate critical or high-priority incidents as required
• Act as a communication bridge between users and IT teams
• Follow up on pending tickets to ensure timely resolution
• Provide status updates to stakeholders
• Coordinate on-call schedules and field assignments (if applicable)
• Track Service Level Agreement (SLA) compliance
• Ensure tickets are addressed within defined timelines
• Generate reports on ticket trends and team performance
• Maintain accurate ticket documentation
• Prepare daily/weekly operational reports
• Identify recurring issues and escalate for root cause analysis

Requirements:

• Basic understanding of IT infrastructure (Windows/Linux servers, networking concepts)
• Familiarity with ITSM tools
• Strong organizational and multitasking skills
• Good communication and coordination abilities
• Ability to work in 24/7 or shift-based environments
• Bachelor’s degree in IT, Computer Science, or related field (preferred)
• 1–3 years of experience in IT support, helpdesk, or IT operations (preferred)