Director: Sales Support Job in Bengaluru at Cloud Software Group

Cloud Software Group is hiring for the role of Director, Sales Support!

Responsibilities of the Candidate:

• Lead the hiring, interviewing, and staffing plan for the global sales support team
• Review as-is business process for quoting processes and implement standardization and process improvements
• Create and track process performance indicators and metrics and explain trends in performance against benchmarks. Identify current-state baselines and establish target future-state performance metrics at the process and subprocess levels.
• Stay current on new products/programs/promotions that impact quoting and pricing operations
• Drive implementation and adoption of the strategic framework for the organization including documentation sets, methodologies, and best practices
• Identify training gaps and create training opportunities when needed and work with change management leaders to implement
• Provide timely executive status updates on projects and cases
• Monitor queue to ensure a clean queue at the end of the quarter to minimize delays in sales process
• Take the lead on escalations and drive appropriate resolutions from various stakeholders
• Improve the effectiveness of operational management of the country team through building strong and collaborative partnerships
• Mentor the team provide training and conduct performance evaluations
• Establish key elements of tactical and operational plans with measurable contribution towards the achievement of results of the sub-function.

Requirements:

• Bachelor’s degree or equivalent work experience, including management experience in an order management/customer service/operations department
• Good command of English (written and spoken) mandatory
• Required to work extended hours during peak times (e.g. month-end)
• Ability to support global sales teams and a team that works various shifts to support Americas, APAC, and EMEA time zones