Director – Operations Job in Gurgaon at Pidge

Key Responsibilities

Operational Leadership:

• Lead and scale logistics operations across cities/regions with focus on profitability, efficiency, and service quality.
• Own operational KPIs including cost per order (CPO), on-time delivery, customer satisfaction, and workforce retention.
• Build and institutionalize frameworks for sustainable operations and scalable expansion.

Fleet Management & Hyperlocal Delivery:

• Management & Hyperlocal Delivery
• Build, manage, and scale fleets for hyperlocal logistics, ensuring optimal availability, cost efficiency, and service quality.
• Design and implement fleet strategies to balance supply-demand and minimize rider churn.
• Establish performance tracking mechanisms for fleet utilization, productivity, and retention.

Strategic Planning & Execution

• Drive organizational strategy for city structuring, zoning, and supply-demand optimization.
• Lead nationwide planning for peak business periods, ensuring resilience and superior performance.
• Partner with leadership to define operational goals aligned with Pidge’s growth objectives.

Process Innovation & Technology

• Introduce and implement automation, AI tools, and data-driven solutions to streamline workflows.
• Optimize manual bandwidth utilization and reduce operational costs through product/process enhancements.
• Enhance onboarding, training, and communication mechanisms for workforce productivity.

Workforce Engagement & Retention

• Design incentive structures and behavioral interventions to improve workforce performance and reduce churn.
• Build a culture of accountability, ownership, and continuous improvement across teams.
• Mentor and develop regional leaders to strengthen execution capabilities.

Data & Performance Management:

• Establish robust analytics frameworks and dashboards to enable real-time monitoring of operations.
• Use data insights to identify opportunities, improve decision-making, and ensure profitability.
• Deliver structured reporting to leadership on performance, challenges, and solutions.

Cross-functional Leadership

• Collaborate with product, strategy, brand, and customer success teams to align operations with business objectives.
• Ensure seamless communication and execution between central and regional teams.

Key Requirements:

• 8–12 years of proven experience in logistics, operations, or program management with progressive leadership roles.
• Strong expertise in fleet management and hyperlocal logistics, with hands-on experience in building and scaling delivery fleets.
• Track record of managing large-scale, multi-region operations in high-growth environments.
• Strong strategic thinking combined with hands-on execution capability.
• Expertise in cost optimization, process re-engineering, and workforce engagement.
• Data-driven decision maker with excellent analytical and problem-solving skills.
• Exceptional leadership, stakeholder management, and cross-functional collaboration skills.

Pidge Technologies, founded in 2019, is a Gurugram-based logistics tech startup transforming last-mile delivery in India. It offers AI-powered fulfillment, private and shared fleet solutions, and a unified dashboard for businesses. With over 50,000 fleet partners and presence in 200+ cities, Pidge helps SMEs scale operations efficiently while ensuring high service levels and real-time visibility.