Director-Customer Success Job at Innovaccer

Innovaccer is hiring for the role of Director-Customer Success!

Responsibilities of the Candidates:

• Understand customer needs and be a client-counselor by working together with the customer to come up with solutions to key customer problems and business objectives. Build a client relationship and act as a trusted advisor to the client
• Manage the overall delivery of the project (charters, kickoffs, requirement gathering, delivery, QBRs) as well as the team including the engineering/product manager and delivery pod (DAs, FDEs, QA engineers, developers, and designers)
• Manage the overall budget and adhere to the schedule
• Identify relevant datasets through deep engagement with customer problems and workflows, and work with forward-deployed engineers to integrate the data into a stable and extensible pipeline as well as customer and product engineering teams to build bespoke workflows for new user groups
• Present the results of our work and proposals for future work to audiences across all layers of our customer organization

Requirements:

• Experience in technical account management, customer success, or client services/management consulting in the technology and healthcare sector (for a portfolio of 3-5 customers)
• Analytical mindset and demonstrated capability to work on analytical or digital transformation projects
• Computer Science or Engineering (any discipline) background
• Experience in either Value-Based Care, Population Health, Health System Operations, Payer or Life Sciences markets
• Executive presence and the ability to engage with senior-level clients with excellent written, and verbal communication skills
• Experience in business requirement gathering and expectation management during projects to ensure customer satisfaction
• Experience in leading delivery/engineering teams in a technology company is a strong plus
• Worked with offshore/India teams extensively
• Extraordinary ability to take on open-ended problems in unstructured environments, dive into details, and deliver outcomes
• Ability to travel 30%-40%. Varies by location and team