Direct to Consumer Specialist Internship in Bangalore at Goldman Sachs
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Direct to Consumer Specialist
Goldman Sachs
Part Time Job
Not Disclosed
< 1 month
Posted 30+ days ago
Location
- Bangalore
Skills Required
- Workforce Management
- Problem Solving
- Decision Making
- MS Office
- Analytical skills
- Communication Skills
About this Job
Goldman Sachs is hiring for the Direct to Consumer Specialist!
Responsibilities of the Candidate:
- Use workforce management software and contact volume data to manage staffing levels.
- Manage real-time inbound call traffic to help ensure that service levels are met.
- Track technical issues being reported to WFM and work with Technology to identify the root cause.
- Apply problem-solving / decision-making skills to achieve the highest level of operational efficiency.
- Support the preparation of ad hoc analysis that enables a strong understanding of the business.
- Provide suggestions and recommend solutions for possible issues.
- Apply sound judgment and demonstrate comfort with ambiguous requests.
Requirements:
- Minimum Graduate
- Fast learner and able to handle ambiguous tasks and complex data sets
- Highly motivated and self-driven, comfortable taking direction and balancing independent thinking under short deadlines
- 1 – 2 years of work experience in a call center environment
- Advanced experience in Microsoft Office products
- Critical thinking and ability to work with deadlines
Eligible Degrees
+86 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Goldman Sachs
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