Digital Travel & Lifestyle Consultant Job in Gurgaon at American Express

American Express is hiring for the job role of Digital Travel & Lifestyle Consultant!

Responsibilities of the Candidate:

• Completion of travel & lifestyle reservations
• Build relationships with high-net-worth individuals (HNIs) & service their needs effectively through innovative thinking
• Offer relevant Platinum value-added propositions using detailed knowledge of customer’s choices
• Provide relevant travel recommendations
• Prioritize & efficiently fulfill customer requests through consultative selling
• Provide servicing for American Express Travel Online customers and drive engagement through CM education
• Lead with an external perspective, challenge the status quo, and bring continuous innovation to our existing offerings
• Demonstrate learning agility, make decisions quickly and with the highest level of integrity
• Lead with a digital mindset and deliver the world’s best customer experiences every day

Requirements:

• Knowledge of fares and ticketing
• Destination/geographical knowledge and supplier product knowledge
• Basic destination information with a passion for leisure travel products knowledge
• Basic knowledge of international travel products, airfares, itineraries, routings & airlines
• Exposure to end to end travel servicing including hotel/car/visa/packages/insurance
• Exposure to customer handling
• Manage lifestyle queries
• Provide customer service for american express travel online queries