Digital Support / Admin Job in Pune at Michelin

Michelin is hiring for the role of Digital Support or Admin!

Responsibilities of a Candidate:

• Delivers post-sales support and solutions to the customers, acting as a consultant for customers to provide technical and functional expertise, know-how, and guidance throughout various life cycle stages after deployment: go-live/migration, implementation, day-to-day management, upgrade, patching, etc
• Resolves technical questions regarding the use of and troubleshooting of the digital solution
• Performs the setup and debugging during the launch period
• Executes or provides stand-by assistance for maintenance window interventions
• Identifies potential issues: foresight to anticipate and address potential issues before they become issues
• Monitors data quality (see below), service level, user access, and security
• Creates, updates, and removes the user accounts, manages  rights and accesses
• Creates, updates, and removes the contents of the digital solution
• Verifies accuracy and consistency of  collected data/content before entering them
• Enters data/content, ensuring data compliance and appropriate security protection
• Applies methods and practices to manage the full life cycle of data from creation or acquisition to disposal