Digital Solutions Success Manager Job in Bangalore at Flexera

Flexera is hiring for the role of Digital Solutions Success Manager!

Responsibilities of the Candidate:

• Execute the Digital engagement strategy to support a large customer base efficiently.
• Utilise automated & manual onboarding activities, campaigns and self-service resources to drive product adoption.
• Leverage customer telemetry, health scores and product usage data to help drive proactive outreach and interventions where required.
• Work with many teams beyond your direct organisation to ensure successful completion and transition of projects into business as usual.
• Be an evangelist who will use data and customer successes to drive internal commitment and business transformation.
• Establishing KPI reporting on the Flexera community and reporting out to the wider business to showcase adoption and impact.  Potential to extend to other aspects of the customer journey.

Requirements:

• Minimum of two years’ experience with delivery of customer experience projects, initiatives and programs, ideally for a SaaS software company. 
• Able to showcase a track record of successfully planning, organizing, and managing cross-functional projects and programs by developing processes that drive clarity and simplify operational processes.
• Proven analytical approach with experience of using quantitative and qualitative data to make decisions and achieve measurable business outcomes.
• Strong organization, strategic and leadership skills with executive presence.
• Ability to build a collaborative environment within the Success organization and wider Flexera business.