Digital Sales Specialist - Inbound Job in Bangalore at IBM

IBM is hiring for the role of Digital Sales Specialist - Inbound!

Responsibilities of the Candidate:

• Focus on inbound lead sources ((e.g., Live Chat, phone, social engagement, events, paid media) to identify and engage prospective decision makers and influencers, qualify business opportunities, respond to client's needs to create strategic, long-term partnerships to drive deal progression
• Engage install clients to address real-time sales inquiries, provide solution consultation and account management support, and identify and create new up-sell/ cross-sell opportunities to take to closure.
• Understand use cases across IBM offering portfolios and GTM strategy, build a deeper knowledge of the IBM Cloud portfolio, and select offerings
• Work in a digital setting via video conference, live chat, case system, and phone meetings to engage and present product value propositions including solutions, features, and functions to increase buyer interest
• Articulate both the value and differentiation of IBM Cloud solutions with all appropriate levels of decision-makers and influencers
• Build relationships of trust with key customer decision-makers and experts
• Collaborate with IBM’s sales network to uphold the team’s global response model, deliver high conversion and win rates, and reinforce healthy retention and growth trends across the install base
• Achieve monthly and quarterly targets
• Utilize CRM for lead and opportunity record management

Requirements:

• Ability to work well in a highly team-oriented environment, lead from the front, and have the constant urge to succeed and win.
• Confidence and comfortability in addressing client objections and removing perceived risk
• Goal-oriented; maintains a sense of urgency in a deadline-driven setting
• Ability to work as part of a cross-functional team and able to adapt to constantly changing markets/client needs
• Ability to work a set schedule, with willingness and flexibility to adjust the schedule when the need arises (may include early, late, or weekend hours)
• Ability to leverage resources throughout the business to solve complex problems with a high attention to detail
• Strong listening and communication skills (Video Engagement, Oral & Written)- must be able to create engaging videos; ability to write an effective in-mail/email with internal teams, clients, and business partners
• Strong research skills to develop business acumen by understanding buyer personas, influencing factors affecting industries/clients and analyzing social media interactions, and competitive insights
• Ability to work in a digital setting via video conference, live chat, case system, and phone meetings
• Deliver consistent sales attainment against targets
• Ability to travel up to 10% annually
• Fluent (spoken/written) in English with additional language proficiencies (Chinese/Japanese )
• Experience in selling cloud or opensource platforms
• Proficient at using both digital & relevant sales tools & be confident in engaging peers and making connections
• Excellent communication, negotiation, and presentation skills and focus on client satisfaction
• Have a strong affinity with technology, like to be hands-on and explore and build your skills.
• Experience using CRM systems to manage customer engagement