Digital Devices and Alexa Support Associate Job in Delhi at Amazon

Amazon is hiring for the post of Digital Devices and Alexa Support Associate

Responsibilities of the Candidate:

• Investigate and resolve queries regarding Amazon’s digital services and devices, such as Kindle, Echo and Fire TV (among others) and to provide outstanding technical support to our customers
• Contact for our customers by answering their requests through phone, chat, and/or email, and use a variety of tools to analyze and troubleshoot issues in real-time, investigate solutions, and communicate effectively with customers
• Be responsible for conducting escalations when necessary

Requirements:

• Minimum age: 18 years old
• Have the right to work in India
• Strong communication skills in {English] (both written and oral fluency)
• Experience working with a computer
• The availability to work varying shifts from Monday to Sunday within the operating hours of 12 am to 12 pm
• Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
• You'll need a quiet, distraction free work space
• From a technical perspective, a minimum 20 Mbps broadband connection speed using a hard-wire ethernet internet connection (no WIFI).
• This role requires working variable hours to match when customers need us most. You will work 24X7 and your work week is minimum 5X8hrs.
• In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 12am to 12 pm Sunday to Monday.
• You may be required to work national holidays
• You will learn more about your exact schedule closer to your start date