Digital Customer Experience Associate Job in Hyderabad at Gainsight

Gainsight is hiring for the role of Digital Customer Experience Associate!

Responsibilities of a Candidate:

• Partner with our leader(s) of digital-led strategy and Digital Customer Experience Designer to help craft strategy and design of 1:Many programming across all Gainsight products.
• Maintain an understanding of the greatest pain points that we’re trying to address, such as product areas with low adoption, ‘sticky’ workflows that more customers should adopt, inefficient CO workflows, and CO motions that can be automated.
• Build PX in-app engagement adoption campaigns, including those that leverage functionality in Journey Orchestrator such as emails and CTA creation.
• Partner with teams who may be able to assist with creating messaging and building the programs, such as Customer Marketing and CSA.
• Measure impact and learning goals, and monitor and measure activity to iterate towards more successful engagements for each program.
• Identify and propose opportunities for us to drive greater maturity of Gainsight PX and 1:Many in general.

Requirements:

• Strong written and verbal communication
• Knowledge of digital adoption and/or analysis tools: Gainsight PX, Pendo, Walkme, Amplitude, Heap, etc.
• Experience designing and creating digital assets that are visually appealing and engaging
• Project management skills; ability to execute key milestones and deliverables in a timely manner
• Basic knowledge of user and customer journeys
• Effective problem-solving; resourcefulness
• Highly organized; responsive to the needs of your customers and team 
• Brings a learning mindset; coachable
• Ability to build relationships
• Comfortable with basic data analysis, PowerPoint, Excel, Google Slides, and Google Sheets
• Experience with Gainsight PX 
• Knowledge of Gainsight PX best practices and principles of product-led growth
• Experience with HTML / CSS
• CS domain knowledge, inclusive of the customer journey
• Technical copywriting experience, especially microcopy
• Basic video editing