Digital Customer Experience Analyst Job in Bengaluru at Net App

NetApp is hiring for the role of Digital Customer Experience Analyst!

Responsibilities of the Candidate:

• Lead internal alignment and subsequently kickoff and deep dive workshops for new NetApp customers
• Act as a subject matter expert,  your main objectives will be to welcome the customer to Success and educate them about what they’re entitled to, the resources they’ll be working with, and what to expect
• Work to understand the customer objectives and goals and where Success can make the most impact. 
• Work with multiple customers at once - on a given day you may have several internal and customer presentations, as well as follow-up, scheduling, and administrative tasks - the ability to prioritize and multi-task is essential.
• Analyze customer journeys and design nurture campaigns/emails/content to digitally handhold the customers.
• Work cross-functionally to understand customer expectations and ensure a customer-centric approach to deliver a smooth, unfragmented, and consistent content experience across all touchpoints and at all journey stages.
• Gather and analyze data on customer satisfaction, conduct surveys to collect client feedback, analyze data, and create reports for all stakeholders.

Requirements:

• 2-3 years experience in Content Management, Marketing, or Customer Success is preferred.