Digital Customer Experience Analyst Job in Bengaluru at NetApp

NetApp is hiring for the role of Digital Customer Experience Analyst!

Responsibilities of the Candidate:

• The  Digital customer experience analyst leads internal alignment and subsequently kick-off and deep dive workshops for new NetApp customers
• You will act as a subject matter expert, and your main objectives will be to welcome the customer to Success and educate them about what they’re entitled to, the resources they’ll be working with, and what to expect
• Likewise, you are working to understand the customer objectives, and goals and where Success can make the most impact.
• This role works with multiple customers at once - on a given day you may have several internal and customer presentations, as well as follow-up, scheduling, and administrative tasks - the ability to prioritize and multi-task is essential.
• Analyze customer journeys and design nurture campaigns/emails/content to digitally handhold the customers.
• Work cross-functionally to understand customer expectations and ensure a customer-centric approach to deliver a smooth, unfragmented, and consistent content experience across all touchpoints and at all journey stages.
• Gather and analyze data on customer satisfaction, conduct surveys to collect client feedback, analyze data, and create reports for all stakeholders.

Requirements:

• 2-3 years experience in Content Management, Marketing, or Customer Success is preferred.
• Strong organizational and analytical skills with a BE or B Tech degree are required. 
• Ability to identify and resolve exceptions and to analyze data
• Experience in handling customer feedback preferred.
• Excellent writing, documentation, and presentation skills
• Excellent time management with a strong sense of urgency