DevOps Support – Associate Job in Noida at S&P Global

S&P Global is hiring for the role of DevOps Support – Associate!

Responsibilities of the Candidate:

• Provide real-time support to clients and internal teams during EU business hours
• Manage and troubleshoot issues reported by clients
• Collaborate with U.S.-based teams for resolution with the use of Splunk Observability and PagerDuty alerts acknowledgement
• Document all support interactions and resolutions accurately in ServiceNow - mySolutions ticketing system daily
• Identify opportunities for process improvements to enhance the Developer Experience with our applications such as automating our manual intake process and current BAU work efficiently
• Assist in creating and updating our existing documentation and knowledge base articles in Confluence

Requirements:

• Bachelor’s degree in computer science, or related field, or equivalent work experience with 2 years of experience in cloud computing and applied solutions
• Willingness to work assigned flex shift hours to support EU business operations
• Excellent communication skills with the ability to engage effectively with global teams
• Experience in AWS in deployment using Terraform or CloudFormation
• Experience in developing CI/CD pipelines with Gitlab, Github, TeamCity, and Azure DevOps
• Experience in troubleshooting using Linux operating systems
• Solid understanding of languages such as Java, Python, Bash, PowerShell and the importance of automation
• Strong problem-solving skills with the ability to think creatively to resolve issues
• Ability to multitask and prioritize workload effectively in a fast-paced environment
• Experience working with ticketing systems and knowledge base tools is a plus