DevOps Engineer Job in Chennai at DHL

DHL is hiring for the role of DevOps Engineer!

Responsibilities of the Candidate:

• Develop and implement new chatbots for our business units along with clear functions: requirements and great conversational experiences at different levels of complexity(minor to high).
• Extend, adjust and maintain existing solutions by continuously improving conversational flows and intents.
• Analyse and understand business requirements and objectives.
• Identify, evaluate and recommend possible solutions & the best conversational approach.
• Experience with Agile/Scrum/DevSecOps project delivery methods and well-versed with delivering on a Sprint basis.
• Focus on continuous improvement of operation support.
• Support incident production tickets of deployed/live chatbots.
• Communicate with colleagues across the world, lead presentations, workshops and trainings.

Requirements:

• Ability to understand customers’ requirements/problem statements and apply the solutions.
• Passion to solve business problems with natural language processing (NLP)
• Some experience with coding (Javascript/Python)
• Passion for cloud-based technologies and Artificial Intelligence
• Passion for great customer/conversational experience
• Excellent written and spoken English (copywriting experience is a plus)
• Ideally 2+ years of experience in developing enterprise-level chatbots of medium to high-level complexity (experience with intelligent chatbots beyond simple FAQ is a plus)
• Experience with Google Dialog flow
• A degree in IT or relevant field of M.Sc/BE/MCA is a plus
• Experience in development and operation support
• Experience in Agile delivery environment, life-cycle product support, troubleshooting and providing solutions with Google Dialog flow