Development Support Engineer Job in Chennai at CloudBees

CloudBees is hiring for the role of Development Support Engineer!

Responsibilities of the Candidate:

• Answer customer questions about product usage and best practices.
• Diagnose complex technical issues and provide solutions or workarounds.
• Connect with customers through a ticketing system, with phone support sometimes required for complex or urgent issues.
• Collaborate frequently with members of the support and engineering teams.
• Contribute to the documentation.
• Contribute to internal software tools to automate the diagnosis of customer issues.
• Work a weekend on-call rotation every 4–8 weeks (daytime hours only).

Requirements:

• Basic Linux system administration knowledge
• Good communication skills (English language verbal and written fluency required)
• The ability to work independently
• The ability to build knowledge of new technologies easily
• A sense of empathy with our customers
• System administration knowledge, especially Linux, storage, and/or networking
• Good working knowledge of popular DevOps tools and services such as Jenkins, Docker, Artifactory/Nexus, Kubernetes, git, & GitHub
• Knowledge of common enterprise environments & technologies, such as LDAP & databases
• Knowledge of common web application architectures, SSL, REST API concepts, etc
• Understanding of continuous integration and continuous deployment concepts and practices
• Experience with cloud computing environments
• Programming experience, anything from shell scripting to Java development
• Open source community contributions, especially Jenkins
• Previous experience in customer-facing roles
• Computer Science/IT degree or equivalent work experience
• Certifications: Cloud computing providers, Kubernetes, etc