Desktop Support Specialist Job in Bengaluru at Trinity Life Sciences

Trinity Life Sciences is hiring for the role of Desktop Support Specialist!

Responsibilities of the Candidate:

• Perform regular checkups, configurations, and installations of AV devices.
• Configure, install and maintain regular and network printers.
• Handle access card configuration and assignment.
• Maintain the server room, ensuring optimal operation and security.
• Oversee mobile purchases, roaming activation, contracts, and payments.
• Manage the purchasing of office equipment and required IT assets.
• Conduct e-waste management and clearance.
• Maintain office asset inventory and ensure proper maintenance.
• Prepare and configure new laptops, including imaging and setup.
• Manage loaner and spare equipment maintenance and checkups.
• Conduct office workstation reviews and ensure compliance with standards.
• Provide IT-based training to new joiners during onboarding.
• Manage employee onboarding and offboarding from an IT perspective.
• Oversee the internet line and ensure continuous connectivity.
• Address and resolve daily IT tickets related to software and hardware issues.
• Perform audit and maintenance activities for software and hardware.
• Set up AV equipment for events.
• Project, procure, and upgrade office equipment as needed.

Requirements:

• Basic knowledge of Office 365 Admin Center, including Exchange Admin Center, Intune (Endpoint Manager), SharePoint Admin Center, Teams Admin Center, Security Admin Center, Azure, and Active Directory.
• Familiarity with IT management tools such as SentinelOne, Automox, Zscaler, Monday.com, IT Glue, Kace, Mimecast, and BeyondTrust (Bomgar).
• Strong understanding of Windows OS (Windows 10, 11).
• Proficiency in troubleshooting software and hardware issues.
• Ability to configure and maintain network and AV devices.
• Experience with server room maintenance and access card management.
• Knowledge of mobile device management and procurement processes.
• Experience in preparing and configuring new laptops and maintaining office workstations.
• A degree in Information Technology, Computer Science, or a related field is preferred.
• Relevant certifications in IT support and management tools are a plus.
• Proven 2-5 years of experience in a desktop support role or similar technical support position