Desktop Engineer L1 Job in PAN India at Hewlett Packard
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Desktop Engineer L1
Hewlett Packard
Full Time Job
Not Disclosed
1-2 years
Posted 30+ days ago
Location
- PAN India
Skills Required
- Desktop Engineering
- Service Desk Management
- Customer Support
- Critical Thinking
About this Job
Hewlett Packard is hiring for the role of Desktop Engineer L1!
Responsibilities of the Candidate:
- Troubleshooting desktop / laptop OS issues.
- Support for standard software issues
- Isolate system issues; diagnose standard software issues and report hardware issues to respective Vendors.
- Installation / re-installation / configuration of systems, printers, scanners.
- Configure desktop and laptop as per the desktop/laptop standardization policies of the company
- Installation / re-installation / configuration of in-scope client software / applications
- Installation / configuration of e-mail clients
- Install approved patches onto desktops / laptops.
- L1 Support for Meeting Room.
- Troubleshoot print queue related issues
- Configure appropriate rights and permissions for accessing printers
- Remove virus from respective desktop / laptop with the antivirus software.
- Educating users on the usage of the Service Desk System for call logging
Requirements:
- Diploma or Graduation in IT (15 years of education is mandatory)
- Typically has 1-2 years of work experience in desktop support, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.
Eligible Degrees
+96 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Hewlett Packard
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